Computer Help and Support

Saturday, July 16, 2011

How to Connect to Another Person's PC for Support

by Daina Thomas 1 comments

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Remote Assistance enables a user to connect to and access another computer remotely. If you need to connect to another user's PC to assist in troubleshooting or provide support, the user must send you an attachment via email with the Remote Assistance invitation and password. Once you receive the required information, you can run Remote Assistance to connect to the other person's PC. From there, you can assist the user with their computer issue.


Sign in to Windows as an administrator. Click "Start." Click "Control Panel." Type "troubleshooting" into the search bar.

Select "Troubleshooting" from the results. Select "Get Help From a Friend" from the left pane.

Click "Invite Someone to Help You." Click "Offer Remote Assistance to Help Someone."

Click "Use an Invitation File." Locate the RA Invitations file. Click "Open." Input the password when prompted. Click "OK." Once the user approves the connection, you can begin performing troubleshooting or support steps on the PC.

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